Archive Manager

Requires:

• Supported Archive Manager Server Operating System version. Please verify that your mail system requirements are supported on the desired operating system.
• Microsoft .NET Framework 4.0 and 3.5 SP1. Note: Reliability Update 2 for the .NET Framework 4 is required and can be found at: http://support.microsoft.com/kb/2600217
• Microsoft Visual C++ 2008 SP1 Runtime (VCRedist 2008 SP1): vcredist_x86.exe.
• SQL Native Client (sqlncli.msi). SQL Native Client 2005 is required. SQL Native Client 2008 is not supported.

You can pre-install .NET Framework 4.0 (with Reliability Update 2 for the .NET Framework 4) and 3.5 SP1, the SQL 2005 Native Client, and vcredist_x86 (versopm 2008 SP1) from the AutoRun program folder in your Archive Manager zip file. If you are installing Archive Manager to a different system than the one running the installer, then .Net 4.0 (with Reliability Update 2 for the .NET Framework 4) and 3.5 SP1 must be pre-installed (before running the installer).

If running in an SBS (Small Business Server) environment, Archive Manager must reside on an SBS-member server that meets the specifications for an Archive Manager server.

• Microsoft offers a pack of IFilters for its Office 2007 file types for free download (link current as of this release). This Filter Pack includes IFilters for the following formats: .docx, .docm, .pptx, .pptm, .xlsx, .xlsm, .xlsb, .zip, .one, .vdx, .vsd, .vss, .vst, .vdx, .vsx, and .vtx.
• IFilters for earlier-version Office file extensions (.doc, .rtf, .xls, .ppt, etc.), and for .txt, .htm and .html files, are installed with Microsoft Windows, and so should already reside on the Archive Manager server. You can verify their installation, and track and manage your IFilters generally, using third-party IFilter browsers, available at little or no cost from independent vendors.
• Adobe bundles a copy of its PDF IFilter version 9 with its free Adobe Reader 9 software, and offers a free IFilter 9 for 64-bit platforms separately. Quest recommends you use Adobe version 9 PDF IFilters, or FoxIt IFilters.
  
  • Installing Adobe Reader X uninstalls PDF iFilters, which then need to be reinstalled. For additional information, see www.adobe.com.

Additional prerequisites for all servers running Archive Manager Websites

• Microsoft Internet Information Services (IIS) version 7.x. For IIS 7.x, certain role services are required to be manually selected and installed on the web server in order for the Archive Manager Website to run correctly. These include:
  • Common HTTP Features
  • Static Content
  • ASP.net
  • ASP
  • Basic Authentication
  • Windows Authentication
  • Internet Information Services (IIS)
  • IIS Management Tools and Scripts
  • IIS Management Console
• Microsoft ASP.NET (component of Windows, any supported Windows version).

• Supported Exchange version
• MAPI Support, one (either) of:
  
  • Microsoft Exchange System Manager 2003 (Exchange 2003).
  • Microsoft Exchange Server MAPI/CDO 1.2.1 (Exchange 2007/2010).
    • Microsoft Windows Server 2008 R2 requires MAPI/CDO 1.2.1 build 6.5.8211, 6.5.8190.0, or 6.5.8165.0.

• MAPI CDO and SQL Native Client are required for any ESM installation.
• The service user account must have Receive As and View Information Store Status permissions to the mail store from which the ESM will export mailboxes.
• All files named mapisvc.inf on the machine where Archive Manager is installed must have the FullAccess privilege set for the Archive Manager service user group.
• For the Remote ESM, the user that the Remote ESM is running as must have the "Log on as a service" right.

Best Practice for Journal-Only Environment:

• Do not recycle email addresses. When using journaling, do not re-use abandoned email addresses because Archive Manager will not differentiate between different users who share the same address, even though they were active at different times.

MAPI Journal Data Loader:

• The data loader service user account must have Receive As and View Information Store Status permissions to the mail store that contains the journal mailbox.

Additional Notes:

• In a parent/child domain configuration, if you are installing Archive Manager in the child domain, you must create two accounts. An Exchange Store Manager account must be created in the child domain for the Archive Manager installation, and another Exchange Store Manager account must be created in the parent domain.
• The ArchiveMgr_Service user must be added to the Archive Manager Exchange View-Only Administrators security group.

Requires:

• Supported Novell Client
• Supported GroupWise Client

Notes:

• We do not certify GroupWise client version 7.0.3 because that version does not correctly process shared folders. With the 7.0.3 client, only the owner of a shared folder can see its messages in Archive Manager. GroupWise client version 7.0.2, however, does process shared folders correctly.
• Archive Manager is not certified for use with clustered GroupWise host systems—configured for parallel processing, load balancing, or fault tolerance.
• File read, write and execute permissions are required for access to the wpdomain.db file and other associated files and folders.
• Supervisor-level permission is required for the Novell tree.
• We recommend that the GroupWise Store Manager (GSM) run under a separate account from all of the other Archive Manager services.

• Supported SQL Server version

• Two Archive Manager databases should not be installed to the same SQL server instance. It is fine to install two Archive Manager databases to the same machine if the machine has two or more SQL Server instances running, and each will host a single Archive Manager database.
• The Full-Text search feature requires that the SQL bulk insert directory reside on the same machine as the Archive Manager SQL server.
• If you are moving from one SQL server to another SQL server, the collation settings of the Aftermail_temp table and the Archive Manager database itself must match what existed when the Archive Manager database was first created. As long as the two settings are maintained as specified for Archive Manager, the SQL server that houses the Archive Manager database may have a different collation setting that may be needed for other purposes on that machine. The supported collation setting is: SQL_Latin1_General_CP1_CI_AS
• Use of the "sa" account for operational credentials during installation is not supported.

Requires:

• Supported External Store type, or Windows NTFS

Notes:

• If using IBM DR550 as an attachment store, the TSM client must be installed prior to running Archive Manager.

Stripped message reconstruction using the Outlook Form requires the following:

• Microsoft Outlook 2013 (RTM), 64-bit or 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
• Microsoft Outlook 2010 (RTM), 64-bit or 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
• Microsoft Outlook 2007 (SP3, SP2, or SP1), or 2003 (SP3), all 32-bit, running on Windows 8, 7, Vista (SP2, SP1, or RTM) or Windows XP (SP3 or SP2), or
• Microsoft Outlook 2003 32-bit, running on Windows XP (SP3 or SP2)

• Microsoft Outlook 2013 (RTM), 64-bit or 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
• Microsoft Outlook 2010 (RTM), 64-bit or 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
• Microsoft Outlook 2007 (SP3, SP2, or SP1), or 2003 (SP3), all 32-bit, running on Windows 8, 7, Vista (SP2, SP1, or RTM) or Windows XP (SP3 or SP2) and
• Windows Installer 3.1 or later (only for installation)
• Microsoft .NET Framework Version 4.0 and 3.5 SP1. Note: Reliability Update 2 for the .NET Framework 4 is required and can be found at: http://support.microsoft.com/kb/2600217
• Microsoft SQL Server Compact 4.0
• Visual Studio 2010 Tools for Office Runtime
• MSXML 6.0 SP1

• Microsoft Outlook 2013 (RTM), 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
• Microsoft Outlook 2010 (RTM), 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
• Microsoft Outlook 2007 (SP3, SP2, or SP1), or 2003 (SP3), 32-bit, running on Windows 8, 7, Vista (SP2, SP1, or RTM) or Windows XP (SP3 or SP2) and
• Windows Installer 3.1 or later (only for installation)
• Microsoft .NET Framework Version 4.0 and 3.5 SP1. Note: Reliability Update 2 for the .NET Framework 4 is required and can be found at: http://support.microsoft.com/kb/2600217
• Microsoft Visual C++ 2008 SP1 Runtime (VCRedist 2008 SP1)

• Microsoft Outlook 2013 (RTM), 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
• Microsoft Outlook 2010 (RTM), 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
• Microsoft Outlook 2007 (SP3, SP2, or SP1), or 2003 (SP3), 32-bit only, running on Windows 8, 7, Vista (SP2, SP1, or RTM) or Windows XP (SP3 or SP2) and
• Windows Installer 3.1 or later (only for installation)
• Microsoft .NET Framework Version 4.0 and 3.5 SP1. Note: Reliability Update 2 for the .NET Framework 4 is required and can be found at: http://support.microsoft.com/kb/2600217

• Supported Browser

• When using enhanced security on any server-based operating system, the Archive Manager Website must be added to the list of trusted sites to work correctly.

• Microsoft Windows Mobile 5.0
• Supported BlackBerry device

• All devices self-identified as mobile will be automatically redirected to the mobile version of the Archive Manager website. The features are limited and optimized for easier browsing.
• BES 5.0, 4.1.4a, and 4.1.6 have been explicitly tested.
• BES 5.0 has been tested on a 64-bit OS with 32-bit software. A 32-bit OS is also supported. The server OS must be 32-bit for BES 4.1.X.