Application Change Management Case Studies

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"Our Stat implementation went very smoothly. It took only five days. Quest’s service manager was very knowledgeable and easy to work with. Everything was very well organized."

– Leo Plotkin
Manager, HRMS Support
Ryerson University

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"Our experience to date with respect to installation and training has been extremely positive. The Quest Support team is always helpful and supportive."

– Randy Harless
Vice President and CIO
Edgen

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"Professional Services was very thorough in showing us the different parts of the application and explaining how it would work in our environment. It’s one thing to know the software, but to see how it will impact your organization is tremendous."

– Bernard Mazyck
IT Development Manager
Bureau of National Affairs

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"The implementation went very smoothly and the Quest consultants provided us with sample workflows and on-site training. The thing I liked most about it was that Quest provided training using a Health First Stat database which enabled our users to get up to speed fairly quickly."

– Desmond Almarales
PeopleSoft Workflow Administrator
Health First

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"The Professional Services representative gave us a lot of good documentation and showed us how to support Stat ourselves. He did a great job building in the workflows and was savvy enough to really explain all of the tools. We all asked him every question in the book, and he was very patient and answered them all."

– Alexander Jebarathinam
PeopleSoft Administrator
Constellation Energy

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"I worked hand-in-hand with Quest to learn more about Stat and we definitely benefited from the help and modifications Quest Support and PSO gave us to work around our issues. Overall, I’ve seen more willingness from Quest to tenaciously stick with an issue until it is resolved than I have from other support staffs that I’ve worked with."

– Marvel Mayfield
Systems Administrator
Spherion