Support
Our flexible support offerings for Quest One Identity Manager are designed to accommodate the unique needs of your organization.
Standard Support (Included)
Our standard offering delivers an extensive range of services, available Monday through Friday, during Quest Support business hours in a single geographic region (North America, Europe or Asia Pacific).
Business Critical Support
Our 24X7 provides assistance around-the-clock, including weekends and public holidays. It’s an essential level of service if you have locations across multiple regions worldwide, and for critical operations – such as identity management – that can’t afford to wait until Standard Support hours become available.
Premier Support is Available
Our highest offering is for organizations with complex environments that require a closer relationship with our support team and a more proactive approach to technical assistance. With Premier Support, you receive a dedicated Support Account Manager that works directly with your organization to provide account coordination, planning, onsite visits, escalation management and reporting. Premier Support is available with either Standard or Business Critical Support.
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Implementation
The time and cost of services required for successfully deploying the Quest One Identity Manager solution are far less than you might expect. By favoring configuration over customization, our solution inherently has fewer consulting requirements compared to other vendors – we can typically get our customers up and running with visible results and value within 6 to 12 months. In contrast, other enterprise-level identity and access management solutions require an inordinate amount of customizations (that seemingly never end), resulting in significantly higher consulting time and money.
Our consultants are seasoned experts who work with your team hand-in-hand in four key phases:
- Assessment – map Identity Manager functionality to your unique technology environment and business requirements and create a detailed blueprint for the implementation
- Design – build the architecture according to the blueprint
- Configuration – set up the software so that it acts according to the design
- Deployment – implement the software and roll it out in your environment
A pre-packaged offering for Enterprise IAM Requirements Discovery Workshop is available for Quest One Identity Manager.
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Specialty
The Specialty Services available for Quest One Identity Manager are designed to provide you with any assistance you may require with pre and post-implementation activities to continuously raise the value of the software in your environment.
The following Specialty Services are available for Quest One Identity Manager:
- Business Value Planning and Health Check Services
- Custom Staff Augmentation Services
Services and offerings vary by region. If you are outside of North America, contact your Quest representative for information on Professional Services and the options in your region.
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